Shipping policy
Refund Policy
Last Updated: [Insert Date]
Welcome to Obewi Group. Your satisfaction is important to us. Please read our refund policy carefully before making a purchase.
Returns
We accept returns within 30 days of receiving your order. To be eligible for a return, your item must:
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Be unused and in the same condition that you received it
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Be in its original packaging
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Include proof of purchase or order confirmation
Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Gift cards
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Final sale items
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Hygiene or personal-use items that have been opened
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.
We will work quickly to resolve the issue by offering:
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A replacement
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Store credit
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Or a full refund if applicable
Order Cancellations
Orders can only be canceled within 12 hours of purchase. After this period, orders may already be processed for shipping.
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Contact Us
If you have any questions about this Refund Policy, please contact us:
Obewi Group
Email: info@obewigroup.com
Thank you for shopping with Obewi Group.