Cancellation policy
Purchase Options Cancellation Policy
At Obewi Group, we strive to process and ship orders as quickly as possible. Please review our cancellation policy carefully before placing your order.
Order Cancellation
Customers may request to cancel an order within 12 hours of placing the order.
After this period, orders may already be processed, packed, or shipped and can no longer be canceled.
How to Request a Cancellation
To request an order cancellation, please contact us immediately at:
Email: info@obewigroup.com
Please include:
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Your full name
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Order number
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Reason for cancellation
Canceled Orders
If your cancellation request is approved within the allowed timeframe, a full refund will be issued to your original payment method.
Refund processing times may vary depending on your payment provider and bank.
Orders Already Shipped
If your order has already been shipped, it cannot be canceled. In this case, you may request a return after receiving the item according to our Refund Policy.
Fraud Prevention
Obewi Group reserves the right to refuse cancellation requests if fraudulent activity or abuse of our policies is suspected.
Contact Us
If you have any questions regarding this policy, please contact us:
Obewi Group
Email: info@obewigroup.com
Thank you for shopping with Obewi Group.